Payment Policy

All fees are quoted and invoiced in Pakistani Rupees (PKR). The package prices listed on the pricing page are the real prices, not a teaser, and they cover the scope described in the package. Where a package is marked as a starting price, the final figure is fixed in your quotation before any payment is taken.

• The price is fixed against an agreed scope. We do not bill by the hour.
• Work outside the agreed scope is quoted separately before it starts, with a revised price and, where relevant, a revised schedule.
• The quotation is the document you pay against. It states the total, the milestone split, what is included, and what is excluded.
• Prices are exclusive of domain, hosting, licences, stock media and payment gateway charges, which are set out in section 6.

Payment is split into three milestones, so that the money and the work move together and you are never asked to pay for something that has not started. An administrator can set a different split for an individual project; where that happens, the split on your quotation and your invoice is the one that applies.

The 30% design milestone is the one that matters most for your protection, because it is the point at which you have seen the design and can approve it in writing. It is also the point at which the largest part of our cost has been committed, which is why we do not ask for it earlier.

Two methods, both supported properly.

• Card payment through Safepay, using the checkout on our site. Card details are entered on Safepay's own secure pages and never reach our servers. We do not store full card numbers.
• Manual bank transfer to the account named on your invoice. Because a transfer is not instant, it is only confirmed once we have verified it against our bank statement, normally within one working day. A stage does not start while a transfer is unverified.

Cash, cheques and third-party wallet payments are not accepted for project fees unless we agree them in writing. We would rather tell you this than have a project wait on a receipt.

• An invoice is issued for each milestone and sent to the email address on your quotation.
• Each invoice states the amount, the milestone it unlocks, the document reference, your project reference and the due date. The standard due date is seven calendar days from issue, unless a different date is agreed in writing.
• For a bank transfer, put the invoice reference in the transfer remarks so we can match it without guessing.
• Fees are exclusive of any bank charges, withholding tax or third-party deductions on your side.

Work on a milestone starts when the payment for it has cleared. If an invoice is overdue, the project stops moving, because unpaid work is work somebody has to pay for twice.

• If an invoice is more than seven days overdue we will contact you about it.
• If it is more than fourteen days overdue, we may pause the project until it is settled. The delivery window stops for the duration of the pause.
• The final milestone must clear before deployment and handover, because that is when the project becomes yours.
• Overdue amounts are not written off. If a milestone has been paid for and the work delivered, it stays due.

Development fees are not the same thing as the cost of running the website. These are charged separately, and we quote them before you pay them.

• Domain registration, typically PKR 1,500 to 3,500 per year, registered in your name so you keep it if the project ends.
• Hosting, typically PKR 3,000 to 9,000 per year, sized to your traffic and kept separate from the build fee.
• Premium plugins, licences, stock photography and fonts, quoted up front and only where the project genuinely needs them.
• Payment gateway fees, which are charged by your payment provider on each transaction and are not set by us. The amount you send is the amount we receive less the provider's published charge, which is shown to you at checkout. We do not add a hidden processing fee on top of it.
• Bank transfer charges, which are borne by the sender so that the amount we receive matches the amount on the invoice.
• Currency conversion, if you pay in a currency other than PKR, which is arranged by your bank or card issuer and is not credited back to us by them.

Third-party costs are usually paid by you directly to the provider, so you hold the account. Where you would rather we handle it, we pay the provider and add it to an invoice at cost.

Payments are not transferable to another person or another project. Where a refund is due, the Refund Policy governs how it is calculated, what is deducted and how long it takes.

The price changes only when the scope changes, and it changes in writing. We issue a revised quotation with the revised total and the revised milestone split, you accept it, and only then does the additional work begin. Nothing is added to an invoice retrospectively.